Last updated: April 2026
ServiceNer handles personal data responsibly. This policy explains what information we may collect, why we use it, who we may share it with, and what choices you have regarding your information.
Information we may collect
- Account information. Name, email address, protected password data, language, and selected role.
- Profile information. Phone number, city, photo, bio, social links, address, or location if you provide them.
- Service information. Service descriptions, pricing, categories, photos, working hours, and coverage areas.
- Bookings and messages. Requests, dates, statuses, messages, reviews, and payment statuses.
- Technical information. IP address, device, browser, basic page usage data, error logs, and security events.
How we use information
We use information to operate accounts, support service search and bookings, deliver messages and notifications, process payment statuses, provide support, maintain security, and improve the platform.
We may use aggregated or anonymized statistics to understand which services are in demand, which pages have issues, and how ServiceNer can be improved.
Sharing information
To operate the platform, we may need to share certain information with customers, providers, payment partners, email services, hosting, security, analytics, or support tools. We do not sell your personal data.
Cookies and technical storage
ServiceNer may use necessary cookies and local storage to support login, security, language, preferences, and core website functionality. You can read more on the cookies page.
Data retention
We keep information as long as needed for accounts, services, legal obligations, safety, dispute resolution, or platform operation. Some data may remain in backups for a limited period.
Security
We use technical and organizational measures to protect information, including access controls, protected password storage, HTTPS, limited access, and security monitoring. No online system can guarantee absolute security.
Your choices
You can update profile information, change some preferences, or contact us about access, correction, or deletion requests. Some requests may be limited by legal, security, or technical requirements.
Children's information
ServiceNer is not intended for use by minors without consent from a parent or legal guardian. If you believe a child's information was provided without required consent, contact us.
Contact
For privacy or data questions, contact us through the contact page.